1. Who we are
This Privacy Policy applies to Trovelum Professional Card, operated by Trovelum (proprietor: Divyansh Bhardwaj) from New Delhi, India (“we”, “us” or “our”). For privacy questions or requests, contact random.boi012@gmail.com.
2. Information we collect
Depending on how you use the website, we may collect:
- Identity and contact information: your name, email address and information included in a support or contact request.
- Quiz information: your answers to quiz questions, calculated skill scores and Professional Card result.
- Order information: product purchased, order value, payment status, transaction reference, checkout email and delivery records.
- Technical information: IP address, browser and device type, approximate location, referring page, pages viewed and basic diagnostic or security logs.
- Communications: messages and supporting details you send when requesting help.
3. How we collect information
We collect information directly when you complete the quiz, place an order, submit the contact form or contact support. Technical information may be collected automatically through essential browser storage, cookies, server logs or analytics tools if they are enabled. We also receive limited transaction information from Cashfree after a payment attempt.
4. How we use information
We use personal information to:
- calculate and present your quiz result and professional skill stats;
- process orders, confirm payment and deliver purchased digital products;
- provide support, resend a purchase and respond to enquiries;
- operate, secure, troubleshoot and improve the website and products;
- prevent fraud, abuse and unauthorised redistribution;
- maintain tax, accounting and transaction records; and
- comply with legal obligations and enforce our terms.
We will send promotional messages only where permitted and where the required consent or opt-out mechanism is provided.
5. Payments through Cashfree
Cashfree processes payments on our behalf. Payment details such as complete card numbers, UPI credentials, bank login information or security codes are entered into Cashfree’s checkout and are not stored by us. Cashfree may share limited information with us, such as your name, email, payment status, method category and transaction reference, so we can fulfil and support your order. Cashfree handles payment data under its own privacy policy and applicable regulatory requirements.
6. Cookies and browser storage
Cookies or similar browser technologies may be used to make the website function, remember a session, protect checkout, understand aggregate usage or diagnose errors. Essential technologies may be required for core operation. If optional analytics or marketing cookies are introduced, they should be managed in accordance with applicable consent requirements. You can control cookies through your browser, although blocking essential storage may affect functionality.
7. When information is shared
We do not sell your personal information. We may share only what is reasonably necessary with service providers supporting payment processing, website hosting, form handling, email delivery, analytics, security, accounting or customer support. We may also disclose information when required by law, court order, government request, to prevent fraud or harm, or in connection with a genuine business restructuring subject to appropriate safeguards.
8. Data retention
We retain information only for as long as needed for the purposes described above, including delivery, support, security, dispute resolution and legal, tax or accounting obligations. Quiz data that is stored only in your browser can be removed by clearing that browser’s site data. Retention periods may vary by record type and applicable law.
9. Security
We use reasonable administrative and technical measures designed to protect personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security. You should protect access to your device and email account and notify us if you suspect unauthorised use.
10. Your choices and data requests
Subject to applicable law, you may ask to access, correct or delete personal information associated with you, withdraw a consent where processing depends on consent, or raise a grievance. Send the request to random.boi012@gmail.com from the email address connected with your record. We may request reasonable verification before acting and may retain information where required by law or needed to establish or defend legal claims.
11. Children’s privacy
The service is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement. If you believe a child has submitted personal information improperly, contact random.boi012@gmail.com so we can review and take appropriate action.
12. Third-party links
Our website may contain links to independent third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of information.
13. Changes to this policy
We may update this policy as our practices or legal requirements change. The latest version will appear on this page with its updated date. Material changes will be communicated where required by applicable law.
14. Contact and grievance requests
For privacy questions, data requests or grievances, email random.boi012@gmail.com or write to Trovelum (proprietor: Divyansh Bhardwaj), New Delhi, India. Please include enough detail for us to identify and respond to your request.