1. Digital-product policy
Trovelum Professional Card products are digital goods delivered electronically. Unlike a physical product, a digital file cannot practically be returned after it has been delivered or made accessible.
2. Refunds after delivery
Digital goods are non-refundable once the download, access link or delivery instruction has been provided. By completing a purchase, you acknowledge that fulfilment may begin immediately after successful payment and that the product becomes available without a physical shipment.
This policy does not limit any refund, replacement or other remedy that cannot lawfully be excluded under applicable Indian consumer-protection law.
3. Cancellations
Because delivery is instant, orders cannot be cancelled after successful payment and delivery. If payment has not been completed, you may leave the checkout and no order will be fulfilled. If we cancel a paid order before delivery because fulfilment is not possible, we will initiate a return of the captured amount through the original payment route, as applicable.
4. Delivery problems
If you paid successfully but did not receive the product, received an incorrect file, or the delivered file cannot be opened, email random.boi012@gmail.com within 7 days of payment. We will verify the order and either resend the correct product, provide a working access method or otherwise resolve the delivery issue.
Include the following so we can help quickly:
- your name and the email address used during checkout;
- the product purchased;
- the Cashfree or merchant payment reference;
- the date and approximate time of payment; and
- a short description or screenshot of the delivery problem, without sharing sensitive payment credentials.
5. Duplicate or incorrect charges
If you believe the same order was charged more than once or an incorrect amount was captured, contact random.boi012@gmail.com within 7 days with the transaction references. We will review our payment records with Cashfree. Where a duplicate or erroneous charge is confirmed, the applicable amount will be returned through the original payment route.
6. Processing time
We aim to acknowledge delivery and payment issues within a reasonable business period. If a refund is approved or legally required, we will initiate it to the original payment method. The time for the amount to appear depends on Cashfree, your bank and the payment method used.
7. Contact
Refund, cancellation and delivery enquiries should be sent to random.boi012@gmail.com. You may also write to Trovelum (proprietor: Divyansh Bhardwaj), New Delhi, India.